Returns and refunds
Statutory notice concerning the right to cancel / Costs for returning cancelled goods
1. Right to cancel
You may cancel your order within 14 days without stating any reasons. The cancellation period is 14 days from the day on which you or a third party authorized by you who is not the forwarder, receives the final delivery.
Unless otherwise agreed by both parties, the right to cancel does not apply to the following contracts: contracts for the delivery of goods that have not been ready-made and for the production of which an individual selection or instruction was given by the consumer, or custom-tailored goods.
To exercise your right to cancel your order, you must send a letter clearly stating your intent (e.g. by mail, by fax or via e-mail) to our address (sigikid, H. Scharrer & Koch GmbH & Co. KG, Am Wolfsgarten 8, 95511 Mistelbach, Germany, Phone +49 (0)9201 70-160, Fax +49 (0)9201 70-20, e-mail: email@example.com). You may use the attached sample cancellation form to cancel your order; however, you are not required by law to do so.
We recommend to complete and to transfer electronically the sample cancellation form or another clearly worded statement of your intent to cancel your order via our website (e.g. for returning goods from within Germany free of charge use our returning form www.sigikid.de/en/return.) We will immediately send you a notification (e.g. via e-mail) confirming receipt of your cancellation notice.
To remain within the cancellation period, it is sufficient for you to send notice that you intend to exercise your right to cancel your order before the stated time elapses.
Address your cancellation notice or return shipments to:
H. Scharrer & Koch GmbH & Co. KG
Am Wolfsgarten 8
Phone: +49 9201 70-160
Fax: +49 9201 70-20
2. Consequences of cancellation
In the event of an effective cancellation, we must refund any payments we receive from you including shipping charges (excluding additional charges resulting from your choice of a non-standard method of delivery) without delay, but in any event within 14 days at the latest from the day on which we receive your cancellation notice. We will use the same method of payment for this refund that you used for your original transaction with us unless we have an express agreement with you stating otherwise; under no circumstances will you be charged for this refund.
We reserve the right to refuse refund of payment until we receive the goods or until you can submit proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, and in any event within 14 days of the date on which you notified us of your intent to cancel your order. The deadline is considered to be met if you send the goods before the 14-day deadline elapses.
We bear the direct costs of the return if you return goods to us from Germany and if you use our sigikid.de/en/return online form for requesting a return label.
For returns from abroad, the customer has to bear the direct costs of the return.
You must bear the costs of any loss in value to the goods if the loss in value is the result of improper actions on your part with respect to examining the condition, characteristics and functionality of the goods.
End of the terms and conditions of cancellation/returns