Returns or exchanges

as a part of the right to cancel / exchange orders

In case you are not satisfied with one of our products for any reason, you may send it back to us within 14 days of receipt. You can register your returns or complaints and request the return label here on this site. Please log in by using your invoice number in combination with your e-mail address.

Return costs

There are no return costs on your expense if you use the following online form to request a return label. You will find more information about returning items in our Notice concerning the right to cancel and in our General Terms and Conditions.

Why returning products?

Please give us a note why you are returning a special item. This helps us to improve our products and services.

Shopping with us


Official shop

Tested quality
for babies and kids


Fast shipping

in 1-3 work days. Delivery within Germany 2,90€.


Free returns

Use our free return or exchange service if a product doesn´t fit.


We´re here for you!

Need help? Contact us at: +49 (0)9201 / 70-160