Returns or exchanges

as a part of the right to cancel / exchange orders within 14 days – within Germany

You have ordered a selection of various articles to choose from, want to return articles in accordance with your right to cancel within 14 days of receipt, or exchange articles for another size?

You can register your return consignment from within Germany here on this site. Please log in by using your order number in combination with your e-mail address. After registration of your return we will send you by e-mail a return label to print.

The return is free of charge for you, if…

… you are returning the articles to us from Germany and if, having registered your return on this site, you will use the return label which we will send to you. You will find more information about returning items in our Notice concerning the right to cancel and in our General Terms and Conditions.

Why do I return certain products?

Please always indicate the reason for returning an article. This helps us to improve our products and services.


Shopping with us

 

Official shop

Tested quality
for babies and kids

 

Shipping

Shipping within 1-3 work days. Shipping costs 2,90€ within Germany. More info: Shipping and costs

 

Returns

Free return or exchange service within Germany. More info on returns from abroad: Cancellation of orders.

 

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Need help? Contact us at: +49 (0)9201 / 70-160