Statutory notice concerning the right to cancel / Costs for returning cancelled goods

1. Right to cancel

You may cancel your order within14 days without stating any reasons. The cancellation period is 14 days from the day on which you or a third party authorized by you who is not the forwarder, receives the final delivery. To exercise your right to cancel your order, you must send a letter clearly stating your intent (e.g. by mail, by fax or via e-mail) to our address (sigikid, H. Scharrer & Koch GmbH & Co. KG, Am Wolfsgarten 8, 95511 Mistelbach, Germany, Fax +49 (0)9201 70-20, e-mail: ). You may use the attached sample cancellation form to cancel your order; however, you are not required by law to do so. You may complete and transfer the sample cancellation form or another clearly worded statement of your intent to cancel your order electronically via our website: If you choose this option, we will immediately send you a notification (e.g. via e-mail) confirming receipt of your cancellation notice. To remain within the cancellation period, it is sufficient for you to send notice that you intend to exercise your right to cancel your order before the stated time elapses.

Address your cancellation notice or return shipments to:

H. Scharrer & Koch GmbH & Co. KG
Am Wolfsgarten 8
95511 Mistelbach
Phone: +49 9201 70-160
Fax: +49-(0)9201-7020

2. Consequences of cancellation

In the event of an effective cancellation, we must refund any payments we receive from you including shipping charges (excluding additional charges resulting from your choice of a non-standard method of delivery) without delay, but in any event within 14 days at the latest from the day on which we receive your cancellation notice. We will use the same method of payment for this refund that you used for your original transaction with us unless we have an express agreement with you stating otherwise; under no circumstances will you be charged for this refund. We reserve the right to refuse refund of payment until we receive the goods or until you can submit proof that you have returned the goods, whichever comes first.
You must return or hand over the goods to us without delay, and in any event within 14 days of the date on which you notified us of your intent to cancel your order. The deadline is considered to be met if you send the goods before the 14-day deadline elapses.

We bear the direct costs of the return if you use our online form for requesting a return label.

You must bear the costs of any loss in value to the goods if the loss in value is the result of improper actions on your part with respect to examining the condition, characteristics and functionality of the goods.

End of the terms and conditions of cancellation/returns

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Need help? Contact us at: +49 (0)9201 / 70-160